Basically, this company 'efavormart.com' which is really 'Ya Ya Creations' has no interest in customer service and uses the fact that weddings and other such events are very emotional events and uses that to their advantage when trying to explain away their inability to deliver products in a timely fashion. We ordered a number of items for a wedding and even though none of the items were personalized items, the excuse used for their inability to deliver the products was that the "Pew Clips" were customized items which according to them added an additional 7 to 10 days to the delivery. After days of vague or no response emails, we tried using the online 'live person' chat to get the issue resolved and it was pretty much like being put on-hold without any soothing music. They refused to ship all of the other items that were ordered and insisted that because they had already printed the UPS shipping label (the day the order was placed) they could not. We strongly encouraged them to ship those items overnight to us as the wedding was now very close. After about 45 minutes of this very painful 'live chat' experience they finally agreed to ship the items if we would agree to 'no refund' for the already paid shipping charges and to pay an additional $143.17 in additional shipping charges for $155 worth of products. Basically they were told what they could do.
They refused to cancel the order, even though the products had not yet been shipped.
The reason that this company prints the shipping label the day the order is placed is so they can charge your credit card immediately rather than wait until they actually ship the product.
Our only recourse at this point is to dispute the charges with our credit card company which has been done, and to refuse the shipment, when and if UPS ever actually delivers the products which will be post wedding.
Thanks wayne for the post on them. I had the same similar problem with them and I am still fighting with them about some shipments they sent me when the order was canceled. I thank God my credit card company is helping out! But efavormart doesnt even have a 1800 number there are no real LIVE people. I will never ever order from them again. I dont care how much cheaper they are. I rather pay a little more to get customer serivce and no my product is coming!
